Title
Sunsynk Inverter: The Ultimate 16kW Power Management Solution
Unlock the pinnacle of low-voltage inverter technology with the Sunsynk inverter. As the most powerful inverter of its kind globally, Sunsynk boasts an astounding maximum output power of 16kW and a battery charge current of 275A. It redefines energy management, enabling you to effectively control power flow from diverse sources like solar panels, the main power grid, and generators, storing and releasing power when you need it most. Take your energy management to unprecedented heights with Sunsynk.
Key Features:
- Wi-Fi or GSM Monitoring: Stay connected to your power system with the choice of Wi-Fi or GSM monitoring. Keep a watchful eye on your energy production, consumption, and system performance from anywhere.
- Visual Power Flow Screen: Sunsynk inverter offers a user-friendly visual power flow screen, providing you with clear insights into your energy flows and usage.
- Parallel/Multi Invert Function: Achieve even greater power capacity by paralleling multiple inverters in both grid-tied and off-grid configurations. Sunsynk’s flexibility adapts to your growing energy needs.
- Versatile Compatibility: Sunsynk inverter seamlessly integrates with main electrical grid voltages and power generators, offering you a range of power sources to choose from.
- Self-Consumption and Grid Feed-In: Optimize your energy usage with the ability to self-consume and feed excess power back into the grid, allowing you to maximize your energy savings.
- Auto Restart: Sunsynk automatically restarts when AC power is recovering, ensuring that your system remains operational even after power interruptions.
- Auto Earth Bond Feature: An integrated relay allows for automatic earth bonding, enhancing the safety and reliability of your system.
- Fully Programmable Controller: Customize your system with a fully programmable controller, tailoring your power management to your unique requirements.
- Multiple Operation Modes: Sunsynk inverter offers configurable operation modes, including on-grid, off-grid, and uninterruptible power supply (UPS), providing versatility for different scenarios.
- Battery Charging Customization: Fine-tune battery charging parameters based on your specific application, ensuring optimal battery performance.
- High Efficiency: With a max efficiency of 97.6%, Euro Efficiency of 97%, and MPPT Efficiency of 99.9%, Sunsynk maximizes your energy utilization while minimizing waste.
Sunsynk inverter Specs:
-
Battery Input Data:
- Battery Type: Lead-acid or Lithium-ion
- Battery Voltage Range: 43~60V
- Max. Charging Current: 275A
- Max. Discharging Current: 300A
- Charging Curve: 3 Stages / Equalization
- External Temperature Sensor: Yes
- Charging Strategy for Li-Ion Battery: Self-Adaptation to BMS
-
PV String Input Data:
- Max. DC Input Power: 18,000W
- Max PV Input Voltage: 450V
- MPPT Range: 250V~450V
- Start-up Voltage: 150V
- PV Input Current: 22A + 22A
- Max PV Isc: 26A + 26A
- No. of MPPT / Strings Per MPPT: 3/2
-
AC Output Data:
- Max. On-Grid AC Power: 16,000W
- Max. Off-Grid AC Power: 13,000W
- Peak Power (off-grid): 2 times of rated power, 10 seconds
- AC Output Rated Current: 65A
- Max AC Current: 70A
- Max Continuous AC Passthrough: 200A
- Frequency Range: 45Hz ~ 55Hz
- Voltage Range: 211V ~ 264V
- Grid Type: Single-Phase
- Current Harmonic Distortion: THD<3%(Linear load<1.5%)
Protection and Certifications:
Sunsynk inverter is equipped with a range of protection features, including integrated PV input lightning protection, anti-islanding protection, PV string input reverse polarity protection, insulation resistor detection, residual current monitoring unit, output over current protection, and surge protection. It adheres to various safety and grid regulations, including VDE 0126, AS4777, NRS2017, and more, ensuring compliance with international standards.
General Data:
- Operating Temperature Range: -25~55°C
- Cooling: Fan
- Noise: <30dB
- Communication with BMS: RS485; CAN
- Protection Degree: IP65
- Installation Style: Wall-mounted
- Warranty: 5 Years
Shipping Policy
Once you place an order on our website, our team will begin
processing it. To help you plan your delivery, please refer to the
schedule below:
Order Processing & Shipping Timeline
Order Cut-Off Time: 2 PM South African Standard Time
Processing & Handling: 0–2 Business Days (Monday - Friday)
Transit Time: 3–5 Business Days (Monday - Friday)
Order Updates & Tracking
We’ll keep you informed at every stage of the delivery process through email notifications.
After Shipment
Once your order is dispatched, you will receive:
- A tracking number
- A real-time tracking link
Our customer support team is available if you require any assistance.
Order Confirmation
After we receive your order and process your payment, you will
receive an Order Confirmation Email with the details of your purchase.
Once your order is shipped, we will send a tracking number and a link to
monitor your package.
Shipping Locations
We only deliver within South Africa. Please ensure you provide a physical address, as we do not ship to PO Boxes.
Lost or Missing Packages
If your package is marked as delivered but has not arrived, please follow these steps:
- Confirm your delivery address matches the one on your order.
- Check around your property or ask neighbors and household members if they accepted the package.
- Contact the courier using your tracking number for further details.
If the courier confirms the package is lost, please reach out to us
with your order details. We will offer you the option of a replacement
or a full refund, depending on stock availability.
Important Information
- Deliveries do not take place on weekends or public holidays.
- Unexpected delays due to circumstances beyond our control will be communicated to you as soon as possible.
Delivery Fees
Shipping is free Nationwide
Contact Details
Truly Solar PTY Ltd (Registration Number - 2021/688392/07)
VAT Number : 4870313253
Address : 32 Dyer St Arcadia, East London, 5201
Email: sales@truly-solar.com
Phone: +27 79 711 6265
Operating Days/Hours: Monday - Friday, 8:00 AM - 4:30 PM (SAST)
Shipping Policy
Once you place an order on our website, our team will begin
processing it. To help you plan your delivery, please refer to the
schedule below:
Order Processing & Shipping Timeline
Order Cut-Off Time: 2 PM South African Standard Time
Processing & Handling: 0–2 Business Days (Monday - Friday)
Transit Time: 3–5 Business Days (Monday - Friday)
Order Updates & Tracking
We’ll keep you informed at every stage of the delivery process through email notifications.
After Shipment
Once your order is dispatched, you will receive:
- A tracking number
- A real-time tracking link
Our customer support team is available if you require any assistance.
Order Confirmation
After we receive your order and process your payment, you will
receive an Order Confirmation Email with the details of your purchase.
Once your order is shipped, we will send a tracking number and a link to
monitor your package.
Shipping Locations
We only deliver within South Africa. Please ensure you provide a physical address, as we do not ship to PO Boxes.
Lost or Missing Packages
If your package is marked as delivered but has not arrived, please follow these steps:
- Confirm your delivery address matches the one on your order.
- Check around your property or ask neighbors and household members if they accepted the package.
- Contact the courier using your tracking number for further details.
If the courier confirms the package is lost, please reach out to us
with your order details. We will offer you the option of a replacement
or a full refund, depending on stock availability.
Important Information
- Deliveries do not take place on weekends or public holidays.
- Unexpected delays due to circumstances beyond our control will be communicated to you as soon as possible.
Delivery Fees
Shipping is free Nationwide
Contact Details
Truly Solar PTY Ltd (Registration Number - 2021/688392/07)
VAT Number : 4870313253
Address : 32 Dyer St Arcadia, East London, 5201
Email: sales@truly-solar.com
Phone: +27 79 711 6265
Operating Days/Hours: Monday - Friday, 8:00 AM - 4:30 PM (SAST)
Returns Policy
Return Notification and Process
To begin the return process for an item purchased from Truly Solar , please contact us at sales@truly-solar.com within 14 days of your purchase date. If your return involves a damaged or defective item, we may ask you to provide photographs to help us assess the issue.
Responsibility for Return Costs
Change of Mind: If you decide to return a product
simply because you’ve changed your mind, you will be responsible for all
return shipping costs.
Faulty or Damaged Items: If the product you received is faulty or damaged, Truly Solar will cover the return shipping costs.
Return Handling
Please do not return items directly to the manufacturer. All returns must first be authorized by Truly Solar . Replacements, refunds, or credits will only be processed once we have inspected the returned item at our warehouse.
Handling/Restocking Fee
For items returned due to a change of mind, a 15% handling/restocking fee will be deducted from your refund.
Damaged or Defective Goods
If you receive an item that is damaged or defective, we will replace it if stock is available. If a replacement is not possible, a full refund will be issued for the affected product.
Conditions for Returns
All returned items must be unused and in their original packaging. We cannot process refunds for products that show signs of use, wear, or any modification.
Shipping Considerations
Please note that delivery times for exchanged products may vary depending on your location. For items valued over R450, we recommend using a trackable shipping service or purchasing shipping insurance. While we do our best, Truly Solar cannot guarantee that we will receive your returned item.
Refund Exclusions
For returns initiated due to a change of mind, the original delivery fee is non-refundable, and the 15% handling/restocking fee will be deducted from the refund amount.
Excluded Items
We are unable to accept returns for the following products:
- Food, beverages, or other everyday consumables
- Personalized or custom-made items
- Perishable or time-sensitive goods
- Clothing and shoes ordered in the wrong size (unless otherwise specified)
- Used audio or video recordings, or computer software once the seal has been broken
- Reading materials
- Accommodation, travel, transport, catering, or leisure services scheduled for specific dates or periods
Refund Processing
Refunds will be processed within 3 days after receiving the returned item, where applicable.
Order Modifications/Cancellations
We offer a 24-hour window for order modifications or
cancellations. If your order has not yet entered the fulfillment
process, you can reach out to us at sales@truly-solar.com , and we will accommodate your request without issue.
Dedicated Customer Support
Our dedicated customer service team is here to assist you every step
of the way. Whether you have questions about returns, need assistance
with an exchange, or want to inquire about your order, you can reach us
here:
Email: sales@truly-solar.com
Phone Number: +27 79 711 6265
Operating Hours: Monday - Friday, 8:00 AM - 4:30 PM (SAST)
Contact Details
Truly Solar PTY Ltd
Registration Number - 2021/688392/07
VAT Number : 4870313253
Address : 32 Dyer St Arcadia, East London, 5201
Email: sales@truly-solar.com
Phone: +27 79 711 6265
Operating Days/Hours: Monday - Friday, 8:00 AM - 4:30 PM (SAST)
Returns Policy
Return Notification and Process
To begin the return process for an item purchased from Truly Solar , please contact us at sales@truly-solar.com within 14 days of your purchase date. If your return involves a damaged or defective item, we may ask you to provide photographs to help us assess the issue.
Responsibility for Return Costs
Change of Mind: If you decide to return a product
simply because you’ve changed your mind, you will be responsible for all
return shipping costs.
Faulty or Damaged Items: If the product you received is faulty or damaged, Truly Solar will cover the return shipping costs.
Return Handling
Please do not return items directly to the manufacturer. All returns must first be authorized by Truly Solar . Replacements, refunds, or credits will only be processed once we have inspected the returned item at our warehouse.
Handling/Restocking Fee
For items returned due to a change of mind, a 15% handling/restocking fee will be deducted from your refund.
Damaged or Defective Goods
If you receive an item that is damaged or defective, we will replace it if stock is available. If a replacement is not possible, a full refund will be issued for the affected product.
Conditions for Returns
All returned items must be unused and in their original packaging. We cannot process refunds for products that show signs of use, wear, or any modification.
Shipping Considerations
Please note that delivery times for exchanged products may vary depending on your location. For items valued over R450, we recommend using a trackable shipping service or purchasing shipping insurance. While we do our best, Truly Solar cannot guarantee that we will receive your returned item.
Refund Exclusions
For returns initiated due to a change of mind, the original delivery fee is non-refundable, and the 15% handling/restocking fee will be deducted from the refund amount.
Excluded Items
We are unable to accept returns for the following products:
- Food, beverages, or other everyday consumables
- Personalized or custom-made items
- Perishable or time-sensitive goods
- Clothing and shoes ordered in the wrong size (unless otherwise specified)
- Used audio or video recordings, or computer software once the seal has been broken
- Reading materials
- Accommodation, travel, transport, catering, or leisure services scheduled for specific dates or periods
Refund Processing
Refunds will be processed within 3 days after receiving the returned item, where applicable.
Order Modifications/Cancellations
We offer a 24-hour window for order modifications or
cancellations. If your order has not yet entered the fulfillment
process, you can reach out to us at sales@truly-solar.com , and we will accommodate your request without issue.
Dedicated Customer Support
Our dedicated customer service team is here to assist you every step
of the way. Whether you have questions about returns, need assistance
with an exchange, or want to inquire about your order, you can reach us
here:
Email: sales@truly-solar.com
Phone Number: +27 79 711 6265
Operating Hours: Monday - Friday, 8:00 AM - 4:30 PM (SAST)
Contact Details
Truly Solar PTY Ltd
Registration Number - 2021/688392/07
VAT Number : 4870313253
Address : 32 Dyer St Arcadia, East London, 5201
Email: sales@truly-solar.com
Phone: +27 79 711 6265
Operating Days/Hours: Monday - Friday, 8:00 AM - 4:30 PM (SAST)
Secure Payment
We accept Credit & Debit Cards, EFT (Bank Transfer) for secure and convenient transactions.
Secure Payment
We accept Credit & Debit Cards, EFT (Bank Transfer) for secure and convenient transactions.