Title
Solarix SunPays 48V 100Ah LiFePo4 Single Battery
Shipping Policy
Once you place an order on our website, our team will begin
processing it. To help you plan your delivery, please refer to the
schedule below:
Order Processing & Shipping Timeline
Order Cut-Off Time: 2 PM South African Standard Time
Processing & Handling: 0–2 Business Days (Monday - Friday)
Transit Time: 3–5 Business Days (Monday - Friday)
Order Updates & Tracking
We’ll keep you informed at every stage of the delivery process through email notifications.
After Shipment
Once your order is dispatched, you will receive:
- A tracking number
- A real-time tracking link
Our customer support team is available if you require any assistance.
Order Confirmation
After we receive your order and process your payment, you will
receive an Order Confirmation Email with the details of your purchase.
Once your order is shipped, we will send a tracking number and a link to
monitor your package.
Shipping Locations
We only deliver within South Africa. Please ensure you provide a physical address, as we do not ship to PO Boxes.
Lost or Missing Packages
If your package is marked as delivered but has not arrived, please follow these steps:
- Confirm your delivery address matches the one on your order.
- Check around your property or ask neighbors and household members if they accepted the package.
- Contact the courier using your tracking number for further details.
If the courier confirms the package is lost, please reach out to us
with your order details. We will offer you the option of a replacement
or a full refund, depending on stock availability.
Important Information
- Deliveries do not take place on weekends or public holidays.
- Unexpected delays due to circumstances beyond our control will be communicated to you as soon as possible.
Delivery Fees
Shipping is free Nationwide
Contact Details
Truly Solar PTY Ltd (Registration Number - 2021/688392/07)
VAT Number : 4870313253
Address : 32 Dyer St Arcadia, East London, 5201
Email: sales@truly-solar.com
Phone: +27 79 711 6265
Operating Days/Hours: Monday - Friday, 8:00 AM - 4:30 PM (SAST)
Shipping Policy
Once you place an order on our website, our team will begin
processing it. To help you plan your delivery, please refer to the
schedule below:
Order Processing & Shipping Timeline
Order Cut-Off Time: 2 PM South African Standard Time
Processing & Handling: 0–2 Business Days (Monday - Friday)
Transit Time: 3–5 Business Days (Monday - Friday)
Order Updates & Tracking
We’ll keep you informed at every stage of the delivery process through email notifications.
After Shipment
Once your order is dispatched, you will receive:
- A tracking number
- A real-time tracking link
Our customer support team is available if you require any assistance.
Order Confirmation
After we receive your order and process your payment, you will
receive an Order Confirmation Email with the details of your purchase.
Once your order is shipped, we will send a tracking number and a link to
monitor your package.
Shipping Locations
We only deliver within South Africa. Please ensure you provide a physical address, as we do not ship to PO Boxes.
Lost or Missing Packages
If your package is marked as delivered but has not arrived, please follow these steps:
- Confirm your delivery address matches the one on your order.
- Check around your property or ask neighbors and household members if they accepted the package.
- Contact the courier using your tracking number for further details.
If the courier confirms the package is lost, please reach out to us
with your order details. We will offer you the option of a replacement
or a full refund, depending on stock availability.
Important Information
- Deliveries do not take place on weekends or public holidays.
- Unexpected delays due to circumstances beyond our control will be communicated to you as soon as possible.
Delivery Fees
Shipping is free Nationwide
Contact Details
Truly Solar PTY Ltd (Registration Number - 2021/688392/07)
VAT Number : 4870313253
Address : 32 Dyer St Arcadia, East London, 5201
Email: sales@truly-solar.com
Phone: +27 79 711 6265
Operating Days/Hours: Monday - Friday, 8:00 AM - 4:30 PM (SAST)
Returns Policy
Return Notification and Process
To begin the return process for an item purchased from Truly Solar , please contact us at sales@truly-solar.com within 14 days of your purchase date. If your return involves a damaged or defective item, we may ask you to provide photographs to help us assess the issue.
Responsibility for Return Costs
Change of Mind: If you decide to return a product
simply because you’ve changed your mind, you will be responsible for all
return shipping costs.
Faulty or Damaged Items: If the product you received is faulty or damaged, Truly Solar will cover the return shipping costs.
Return Handling
Please do not return items directly to the manufacturer. All returns must first be authorized by Truly Solar . Replacements, refunds, or credits will only be processed once we have inspected the returned item at our warehouse.
Handling/Restocking Fee
For items returned due to a change of mind, a 15% handling/restocking fee will be deducted from your refund.
Damaged or Defective Goods
If you receive an item that is damaged or defective, we will replace it if stock is available. If a replacement is not possible, a full refund will be issued for the affected product.
Conditions for Returns
All returned items must be unused and in their original packaging. We cannot process refunds for products that show signs of use, wear, or any modification.
Shipping Considerations
Please note that delivery times for exchanged products may vary depending on your location. For items valued over R450, we recommend using a trackable shipping service or purchasing shipping insurance. While we do our best, Truly Solar cannot guarantee that we will receive your returned item.
Refund Exclusions
For returns initiated due to a change of mind, the original delivery fee is non-refundable, and the 15% handling/restocking fee will be deducted from the refund amount.
Excluded Items
We are unable to accept returns for the following products:
- Food, beverages, or other everyday consumables
- Personalized or custom-made items
- Perishable or time-sensitive goods
- Clothing and shoes ordered in the wrong size (unless otherwise specified)
- Used audio or video recordings, or computer software once the seal has been broken
- Reading materials
- Accommodation, travel, transport, catering, or leisure services scheduled for specific dates or periods
Refund Processing
Refunds will be processed within 3 days after receiving the returned item, where applicable.
Order Modifications/Cancellations
We offer a 24-hour window for order modifications or
cancellations. If your order has not yet entered the fulfillment
process, you can reach out to us at sales@truly-solar.com , and we will accommodate your request without issue.
Dedicated Customer Support
Our dedicated customer service team is here to assist you every step
of the way. Whether you have questions about returns, need assistance
with an exchange, or want to inquire about your order, you can reach us
here:
Email: sales@truly-solar.com
Phone Number: +27 79 711 6265
Operating Hours: Monday - Friday, 8:00 AM - 4:30 PM (SAST)
Contact Details
Truly Solar PTY Ltd
Registration Number - 2021/688392/07
VAT Number : 4870313253
Address : 32 Dyer St Arcadia, East London, 5201
Email: sales@truly-solar.com
Phone: +27 79 711 6265
Operating Days/Hours: Monday - Friday, 8:00 AM - 4:30 PM (SAST)
Returns Policy
Return Notification and Process
To begin the return process for an item purchased from Truly Solar , please contact us at sales@truly-solar.com within 14 days of your purchase date. If your return involves a damaged or defective item, we may ask you to provide photographs to help us assess the issue.
Responsibility for Return Costs
Change of Mind: If you decide to return a product
simply because you’ve changed your mind, you will be responsible for all
return shipping costs.
Faulty or Damaged Items: If the product you received is faulty or damaged, Truly Solar will cover the return shipping costs.
Return Handling
Please do not return items directly to the manufacturer. All returns must first be authorized by Truly Solar . Replacements, refunds, or credits will only be processed once we have inspected the returned item at our warehouse.
Handling/Restocking Fee
For items returned due to a change of mind, a 15% handling/restocking fee will be deducted from your refund.
Damaged or Defective Goods
If you receive an item that is damaged or defective, we will replace it if stock is available. If a replacement is not possible, a full refund will be issued for the affected product.
Conditions for Returns
All returned items must be unused and in their original packaging. We cannot process refunds for products that show signs of use, wear, or any modification.
Shipping Considerations
Please note that delivery times for exchanged products may vary depending on your location. For items valued over R450, we recommend using a trackable shipping service or purchasing shipping insurance. While we do our best, Truly Solar cannot guarantee that we will receive your returned item.
Refund Exclusions
For returns initiated due to a change of mind, the original delivery fee is non-refundable, and the 15% handling/restocking fee will be deducted from the refund amount.
Excluded Items
We are unable to accept returns for the following products:
- Food, beverages, or other everyday consumables
- Personalized or custom-made items
- Perishable or time-sensitive goods
- Clothing and shoes ordered in the wrong size (unless otherwise specified)
- Used audio or video recordings, or computer software once the seal has been broken
- Reading materials
- Accommodation, travel, transport, catering, or leisure services scheduled for specific dates or periods
Refund Processing
Refunds will be processed within 3 days after receiving the returned item, where applicable.
Order Modifications/Cancellations
We offer a 24-hour window for order modifications or
cancellations. If your order has not yet entered the fulfillment
process, you can reach out to us at sales@truly-solar.com , and we will accommodate your request without issue.
Dedicated Customer Support
Our dedicated customer service team is here to assist you every step
of the way. Whether you have questions about returns, need assistance
with an exchange, or want to inquire about your order, you can reach us
here:
Email: sales@truly-solar.com
Phone Number: +27 79 711 6265
Operating Hours: Monday - Friday, 8:00 AM - 4:30 PM (SAST)
Contact Details
Truly Solar PTY Ltd
Registration Number - 2021/688392/07
VAT Number : 4870313253
Address : 32 Dyer St Arcadia, East London, 5201
Email: sales@truly-solar.com
Phone: +27 79 711 6265
Operating Days/Hours: Monday - Friday, 8:00 AM - 4:30 PM (SAST)
Secure Payment
We accept Credit & Debit Cards, EFT (Bank Transfer) for secure and convenient transactions.
Secure Payment
We accept Credit & Debit Cards, EFT (Bank Transfer) for secure and convenient transactions.